1. Introduction & Scope

Welcome to Bloody Good Cleaners ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you:

• Visit our website (https://www.bloodygoodcleaners.com.au/

• Book our services online, via phone, or in person

• Interact with us through social media or other digital platforms

• Engage with us as an employee, contractor, or supplier

By accessing our services or providing your personal information, you agree to the terms outlined in this Privacy Policy.

2. Personal Information We Collect

We may collect the following types of personal information from customers, employees, and business partners:

• Identification Information: Name, address, phone number, and email address

• Payment Information: Credit/debit card details, billing address, and payment history

• Service Information: Booking details, service preferences, and feedback

• Website Usage Data: IP address, browser type, device information, and website interactions

• Marketing Preferences: Newsletter subscriptions and promotional opt-ins

• Social Media Data: If you engage with us via social media, we may collect your username and interactions

  3. How We Collect Personal Information

  We collect personal information through various methods, including:

  • Directly from you: When you book our services, contact us, or submit a request via our website or phone

  • Automatically: Through cookies, tracking technologies, and analytics tools (e.g., Google Analytics, Facebook Pixel)

  • Third-Party Integrations: Payment processors, online booking systems, and marketing platforms

  • Social Media Interactions: If you engage with our pages, comments, or direct messages

    4. Purpose of Data Collection

    We collect and use your personal information for the following purposes:

    • Service Delivery: To process bookings, provide cleaning services, and manage customer accounts

    • Communication: To respond to inquiries, send service updates, and provide customer support

    • Marketing & Promotions: To send newsletters, promotional offers, and retargeting ads

    • Analytics & Improvement: To analyze customer preferences and enhance our website and services

    • Legal & Compliance: To comply with legal obligations and prevent fraud

    5. Data Sharing & Third-Party Disclosure

    We do not sell your personal information. However, we may share data with trusted third parties, including:

    • Payment Processors: To securely process transactions (e.g., Stripe, PayPal, or bank institutions)

    • Service Partners: Contractors or staff members providing cleaning services

    • Marketing & CRM Providers: To manage email campaigns, analytics, and retargeting ads

    • Legal & Regulatory Authorities: If required by law or to protect our legal rights

    • Cloud storage providers: For secure data storage (e.g., Google Drive, Dropbox)

    6. Data Protection & Security

    We take reasonable steps to safeguard your personal information, including:

    • Secure servers and encryption protocols

    • Restricted access to personal data (only authorized personnel)

    • Regular security updates and monitoring

    However, while we take strong security measures, we cannot guarantee 100% protection against cyber threats. Customers should also take necessary precautions, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.

    7. Cookies & Tracking Technologies

    We use cookies and tracking technologies to enhance user experience and analyze website traffic. These technologies help us:

    • Understand customer preferences

    • Deliver personalized ads and promotions

    • Improve website functionality

    You can manage cookie preferences through your browser settings. However, disabling cookies may affect your browsing experience.

    8. Customer Rights & Choices

    You have the following rights regarding your personal information:

    • Access & Correction: Request a copy of your personal data and update incorrect details

    • Opt-Out: Unsubscribe from marketing communications at any time

    • Data Deletion: Request the removal of your data (subject to legal retention requirements)

    • Privacy Inquiries: Contact us for any privacy-related concerns

    To exercise these rights, email us at info@bloodygoodcleaners.com.au

    9. Policy Updates & Contact Information

    We may update this Privacy Policy periodically to reflect changes in regulations or business practices. The latest version will always be available on our website.

    For questions or concerns about this policy, contact us at: Bloody Good Cleaners
    Email: info@bloodygoodcleaners.com.au
    Phone: 0450774716
    Website: https://www.bloodygoodcleaners.com.au/

    By using our services, you acknowledge and agree to the terms of this Privacy Policy.